Just how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles.
Ian Bell, a Vancouver entrepreneur in the Tech sector, hit it on the head: he trusts that others in the organization have tested and checked the candidate?s basic level of skills, and that they can do...
A leading bakery in the North East changed their hiring process and found themselves increasing employee engagement, improving productivity and reducing turnover.