The call center industry faces a unique set of pressures that are often at odds with employee engagement and productivity. How do leaders in the industry position 'People' in their competitive strateg...
You are more likely to land a job interview if your name is John Martin or Emily Brown rather than Lei Li or Tara Singh. Even if two candidates have the identical education and work experience,those w...
One key way to boost employee engagement (and thereby, workforce productivity)is deceptively simple: Simply ask for more! But be careful... there is an art to delegating in a way that boosts energy an...