Hiring Myth #8
Myth #8: The quickest and surest way to gain an advantage over my competition is to hire away their top performers. Their loss is my gain.
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Myth #8: The quickest and surest way to gain an advantage over my competition is to hire away their top performers. Their loss is my gain.
The call center industry faces a unique set of pressures that are often at odds with employee engagement and productivity. How do leaders in the industry position 'People' in their competitive strateg...
There is absolutely no correlation between employee happiness and business performance. In fact, there is a level of dissatisfaction with the status quo that actually fuels passion and drive in many e...