Hiring Tools: The Customer Service Profile
Just how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles.
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The door is wide open for HR to redefine its value proposition. It starts by rethinking what we measure.
A problem with productivity in the workplace is reliance on the resume because where a candidate went to school and where they worked are the least reliable predictors of retention and performance