You don't control your brand. Your people do.
This is a short parable, a cute and thought-provoking story about a coffee-stained cup. Notice your first reaction to the story as you read it. It might be to condemn the employee's low standards. But...
toll free 1 800 513 7277
Imagine how many hours you would get back in your week if you could stop wasting time with bad candidates who look great on paper.
The call center industry faces a unique set of pressures that are often at odds with employee engagement and productivity. How do leaders in the industry position 'People' in their competitive strateg...