“We’ve been HiringSmart since 2006. Before, there was a lack of consistency and a lack of process in hiring. Through the HiringSmart process we see an improved confidence around hiring. The data shows we are making better hiring decisions.”

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Hiring Myth #7

chartMyth #7: There's no point in investing any time or effort in training and keeping these pesky Gen X and Gen Y kids. They're too disruptive to our business and won't stay for more than a year anyway.

Hiring Tools: The Customer Service Profile

magnifying classJust how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles.

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