“One of the things that’s different now that we’ve been using HiringSmart is that fact that we have a lower turnover, the quality of the candidates that we’re interviewing and hiring is much higher. HiringSmart has enabled us to find people and hire people that are really a good fit with the organization”

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High Cost of Average

chartWhen managers decide how to allocate their time for managing performance, the ends of the curve tend to get the most attention: the stars and (more often) the problem children. But what about the folk...

Hiring Tools: The Customer Service Profile

chartJust how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles.

The Courage To Think Differently - And To Act!

magnifying classFor a very long time, we have been measuring things in hiring and recruitment that have little or no relevance outside HR... and that completely miss the boat when it comes to predicting employee enga...

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