Just how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles.
Organizations that collect the right information at the point of hire and use it throughout the entire employee lifecycle see sustained improvements in retention, productivity and engagement.
Changing times present many challenges for business, particularly for frontline managers whose people will be responsible for working through the challenges. Pressure to perform is high, as are emotio...
