Call Centers: Conflicting Priorities make Service Delivery a Balancing Act.
The call center industry faces a unique set of pressures that are often at odds with employee engagement and productivity. How do leaders in the industry position 'People' in their competitive strateg...
Just how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles. 
Imagine how many hours you would get back in your week if you could stop wasting time with bad candidates who look great on paper.