Practice does make perfect when it comes to improving performance. Do you remember piano lessons when you were a child? The music teacher knew that you cannot teach a child to play the piano in a thre...
There is a direct relationship between the quality of our HR practices and workplace productivity... and yet, few have connected 'lean' and 'HR'. Here are some simple ideas that will make a huge diffe...
Just how IS your front line representing your brand in the eyes of your customer? The Profiles Customer Service Profile measures attitudes critical to success in customer-facing roles.